Terms and Conditions for Subscription

This term of sale governs the sale and subscription of Motilal Oswal Financial Services Ltd (MOFSL) Research360 subscription plans (R360).

In addition to this Terms of Sale, by subscribing to this TnC and using it, you also agree to MOFSL

Terms of Use, Disclaimer, Privacy Policy and the Cookie Policy (Collectively referred to as 'R360 Terms').

MOFSL may change these R360 Terms at any time. Your continued use of R360 or other products of MOFSL means that you accept any new or modified R360 Terms that MOFSL come up with. Please re-visit the 'Terms of Use' link at MOFSL website from time to time to stay abreast of any changes that MOFSL may introduce.

1.R360

By subscribing to R360, you will gain access to: Research report of Motilal Oswal Financial Services Limited and much more for a duration, as stated in the respective R360 plan opted by you.

2.Subscription

3.Payment

4.Cancellations and Refunds

5.KYC Procedure

As per SEBI RA advisory circular, client to share KYC details for availing advisory services. RA shall be required to follow KYC procedure as specified by SEBI for their fee paying clients and maintain the KYC record and upload the KYC details on KRA system https://www.sebi.gov.in/reports-and-statistics/reports/aug-2024/consultation-paper-on-review-of-regulatory-framework-for-investment-advisers-and-research-analysts_85509.html

By accessing the subscription services of Research 360 offered, you agree to the following terms and conditions regarding the submission and processing of your KYC (Know Your Customer) documentation. You expressly authorize us to submit the KYC documents provided by you to the designated KYC Registration Agency (KRA) for the purpose of verifying your identity and ensuring compliance with applicable regulatory requirements. The KYC documentation is collected to verify your identity and adhere to legal and regulatory obligations. You confirm that all information and documents provided are accurate, authentic, and up-to-date, and acknowledge that any misrepresentation or submission of false documents may result in the termination of your access to the subscription services.

We reserve the right to deny access to subscription services if the KYC documentation provided is incomplete, inaccurate, or unverifiable. This process is conducted to comply with the applicable legal and regulatory framework, and your cooperation and consent are essential for fulfilling these obligations. By proceeding with the subscription services, you acknowledge that you have read, understood, and agreed to these terms and conditions.

6.Motilal Oswal Financial Services Limited - Terms and Conditions for RA Client

Motilal Oswal Financial Services Limited ("Research Analyst" or "RA" or "MOFSL"), is SEBI Registered Research Analyst bearing Registration No. INH000000412, enlisted with Research Analyst Administration and Supervisory Body (RAASB)- BSE Limited having its Enlistment No. as '5028'.

Pursuant to SEBI (Research Analysts) Regulations, 2014, applicable Guidelines, Master Circular and circulars issued thereunder, RA is hereby disclosing below Terms & Conditions:

This document outlines the mandatory terms and conditions governing the relationship between the client and the Research Analyst (RA). By subscribing to or availing of research services provided by MOFSL, the client confirms their acceptance of these terms and conditions at their sole discretion.

6.1 Availing of Research Services:

The client confirms that he/she has elected to subscribe the research service of the MOFSL at his/her sole discretion. MOFSL confirms that the research services rendered shall be in accordance with the applicable provisions as outlined in the SEBI (Research Analysts) Regulations, 2014.

6.2 Obligations on RA and Client:

MOFSL and the client shall be bound by SEBI Act, RA Regulations, and all the applicable regulations, rules, and notifications issued by SEBI or the Government of India, as may be in force from time to time.

6.3 Client Information and KYC Requirements:

  • The client agrees to provide complete and accurate information as required by MOFSL for Know Your Customer (KYC) compliance, including any details as mandated by SEBI or RAASB from time to time.
  • MOFSL will collect, store, upload and verify KYC records in accordance with SEBI guidelines through a KYC Registration Agency (KRA) as specified from time to time

6.4 Consideration and Mode of Payment:

The client shall duly pay to MOFSL the agreed fees for the services that MOFSL renders to the client and statutory charges, as applicable. Such fees, statutory charges and mode of payment is specified in Schedule I.

6.5 Risk Factors:

  • Investments in securities carry inherent market risks, including potential loss of capital.
  • Historical performance of recommendations is not indicative of future returns.
  • The client must independently assess the suitability of investment decisions based on the research reports provided.
  • Registration granted by SEBI/ BSE, and certification from NISM in no way guarantee performance of the RA (intermediary) or provide any assurance of returns to the clients.

6.6 Conflict of Interest:

  • MOSFL shall comply with all the applicable regulations/ circulars/ directions as specified by SEBI from time to time in relation to disclosure and mitigation of any actual or potential conflicts of interest.
  • Any actual or potential conflict of interest will be disclosed transparently to the client as and when identified.

6.7 Termination of Services and Refunds :

  • MOSFL reserves the right to suspend or terminate services in the event of suspension or cancellation of their SEBI registration and
  • In case of cancellation of SEBI Registration, MOSFL shall refund the pro-rata fees for the remaining subscription period to the client on suspension or termination of services.
  • In case of Suspension of certificate of registration for more than 60 (sixty) days, MOFSL shall refund the pro-rata fees for the remaining subscription period to the client on suspension or termination of services.
  • Remaining subscription period shall be period from the effective date of cancellation/ suspension to end of the subscription period.

6.8 Grievance Redressal and Dispute Resolution:

Clients may escalate grievances related to deficiencies in services as mentioned below to the RA's designated person-

  • Non-receipt of research report, or
  • Missing pages or inability to download the entire report, or
  • Any other deficiency in the research services provide by MOFSL
  • Contact details of designated person for escalation of grievances are as below:

    Name- Ms. Sadhana Yadav

    Email- grievances@motilaloswal.com

  • MOFSL shall resolve grievances within seven business working days or as specified by SEBI under RA Regulations.
  • In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/or you may also write to any of the offices of SEBI. SCORES may be accessed through the SCORES mobile application as well, which can be downloaded from the link below https://play.google.com/store/apps/details?id=com.sebi
  • Disputes between the MOFSL and the client may be resolved through arbitration or any other modes or mechanism as specified by SEBI from time to time. ODR Portal could be accessed, if unsatisfied with the response. Your attention is drawn to the SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on "Online Resolution of Disputes in the Indian Securities Market". A common Online Dispute Resolution Portal ("ODR Portal") which harnesses conciliation and online arbitration for resolution of disputes arising in the Indian Securities Market has been established. ODR Portal can be accessed via the following link https://smartodr.in/

6.9 Mandatory Notices

Clients are advised and requested to familiarize themselves with SEBI's guidelines, including the Do's and Don'ts while dealing with RAs, as specified in SEBI's Master Circular No. SEBI/HO/MIRSD-POD-1/P/CIR/2024/49 dated May 21, 2024, or as updated by SEBI from time to time.

Link to Master circular for reference: https://www.sebi.gov.in/sebi_data/attachdocs/may-2024/1716290553655.pdf

6.10 Most Important Terms and Conditions (MITC):

Please refer Annexure A for MITC. Client hereby confirms that he has read and understood the same.

6.11 Optional Centralized Fee Collection Mechanism

Clients may choose to utilize the Centralized Fee Collection Mechanism (CeFCoM) for fee payments, as made available by SEBI.

If client wants to opt for 'Centralised Fee Collection Mechanism (CeFCoM)', an email request for the same may be sent to MOFSL for processing of same. Guidance on the CeFCoM is provided in Circular given below: https://www.bseindia.com/markets/MarketInfo/DispNewNoticesCirculars.aspx?page=20240923-8

6.12 Standard Terms of Service

By subscribing to the research services, the client confirms the following:

  • "I/We have read and understood the terms and conditions applicable to a research analyst as defined under regulation 2(1)(u) of the SEBI (Research Analyst) Regulations, 2014, including the fee structure."
  • "I/We are subscribing to the research services for our own benefits and consumption, and any reliance placed on the research report provided by research analyst shall be as per our own judgement and assessment of the conclusions contained in the research report."
  • "I/We understand that –
    • Any investment made based on the recommendations in the research report are subject to market risk.
    • Recommendations in the research report do not provide any assurance of returns.
    • There is no recourse to claim any losses incurred on the investments made based on the recommendations in the research report" "

By agreeing to render the research services, the RA declares the following:

  • It is duly registered with SEBI as an RA under the SEBI (Research Analysts) Regulations, 2014 and its registration details are –
    • Registration number- INH000000412
    • Registration date- May 06, 2015
  • It has registration and the qualifications required to render the research services as contemplated under the RA Regulations and the same are valid and subsisting;
  • The services provided do not conflict with or violate any applicable law or agreement.
  • The maximum fee charged by the RA is ₹1.51 lakhs per annum per family of clients.
  • Recommendations provided by the RA do not provide any assurance of returns.

7. Most Important Terms and Conditions (MITC)

Grievance Redressal/ Escalation Matrix (Research Analyst)

Details of DesignationContact Person NameAddressContact No.Email IdWorking Hours
Customer CareMs. Hemangi DatePalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548000 / 022 67490600query@motilaloswal.com All trading days 09:00 AM to 06:00 PM
Head of Customer CareMs. Kumud UpadhyayPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548082servicehead@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
Compliance OfficerMr. Neeraj AgarwalPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548085na@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
CEOMr. Ajay MenonPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 40548083am@motilaloswal.comAll trading days 09:00 AM to 06:00 PM
Principal OfficerMr. Siddhartha KhemkaPalm Spring Centre, 2nd floor, Palm Court Complex, Link Road, Malad (W), Mumbai – 400 064022 50362452po.research@motilaloswal.comAll trading days 09:00 AM to 06:00 PM